Australian ISP BigPond® has become a Twitter member… I guess with the intention of offering improved customer service.
Being a part of Australia’s largest telecommunications company, Telstra, the people at BigPond® would surely be well placed to offer some interesting insights into the ever changing industry, but to date their tweets have been distinctly mediocre:
BigPond® would like 2 chat about the concerns U have. Click [linked removed] & a BigPond consultant will email U back.
Maybe it’s just me, but that sounds more like something that an “agent” at a call-centre would read off their script to you…
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