There has to be a billion stories telling of bad customer service, and, also I’m sure, the indifference of business owners who can apparently afford to throwaway potential sales - especially at a time like this - floating around.

We were in a tidy, well maintained café enjoying some reasonably nice food when a lady came in and asked the owner a question. After a short conversation, the lady left with her takeaway coffee and the owner leant through the hatch and recounted what a loser this lady was. “She’s like, ‘Do you do dinner?’ and I’m like ‘No’ and she’s like ‘Why not? You could make a killing in this area.’ and I’m like ‘Well we don’t.’ Chu! Some people, I mean, she’s like…” The linguistic inaccuracies were, like, enough to get my blood pressure up, but what really got my goat is this slagging off of a customer in front of other customers!

Check out the comments attached to the post for more examples of how not to do business, regardless of the state of the economy.